Have a question? We strongly recommend you to run through the FAQ listed below. Or reach us through our channels below:
- Email: [email protected] (reply within 48 hours)
- Facebook Messenger: Hop onto our Facebook page and leave us a message.
- Contact Number: +65 8882 8123 (WHATSAPP for quick reply) *For inquiries only. Order needs to be placed online at www.funlah.com
FAQ (Frequently Asked Questions)
1. Does Funlah have a physical store in Singapore? Do you accept Walk-Ins?
Funlah is a full-fledged e-commerce online store as such we do not have a physical showroom, all our products are readily available at www.funlah.com hence,
we do not accept Walk-Ins.
2. How is your customization process for helium balloons?
Personalize/Customize balloons are not complicated. Simply key in your customize message and let our team do the job. If you have a particular idea in mind, text us first before placing your order.
You can read up on our BALLOON ARTICLE on balloon sizes and duration of floating time.
3. Can I change the color of the balloon string?
Our balloons are mostly attached with GOLD/SILVER color balloon string. Should you need your balloon string in other colors, you may indicate your request at Check Out under other comments section before payment.
4. Can I mix and match the balloons that I like and have them tied into a bouquet?
Yes, please leave your request at Check Out under Leave a comment section. Please state your request clearly. This is fully flexible.
5. I need the items urgently, can I self-collect my items at your warehouse office?
6. How many days in advance do I need to place my order for my event/party?
8. Do you only ship/deliver to Singapore?
Unfortunately, we only ship to Singapore. For Parcels (does not include Helium Balloons): items will be delivered within 3-5 business days via Singpost normal mail.
9. I have made an order from your website, is my order confirmed?
10. Cancellation of orders
Please note that cancellation is not allowed for orders below $100.
Cancellation of party package package above $100 : Admin charges $20
For change of mind, we allow redemption of order within 60 days from order date. Otherwise, your orders will be removed from the store and voided.
11. Do you provide helium gas inflation service if I have my own balloons?
12. Does Funlah provide Helium Balloon Delivery within Singapore?
13. Does Funlah supply Helium Gas tank rental service?
14. How to purchase Funlah’s party package?
Have a question? Drop us a mail at [email protected] our team will get back to you within 48 hours.